Case Study: Los Angeles LGBT Center improves patient engagement and expands telehealth with Veradigm FollowMyHealth

Los Angeles LGBT Center - Customer Case Study

Los Angeles LGBT Center, a major provider of health services for the LGBT community, partnered with vendor Veradigm to enhance patient engagement and address the specific needs of its diverse patient population. The challenge was to provide a more accessible and comfortable digital healthcare experience, especially for transgender and nonbinary patients who may not use their legal names or identify with their sex assigned at birth. They utilized the Veradigm FollowMyHealth patient portal as a key solution.

Veradigm implemented the FollowMyHealth platform, customizing it with fields for patients' preferred names, pronouns, and Sexual Orientation and Gender Identity (SOGI) data. This sensitive approach fostered a stronger, more comfortable relationship between providers and patients. The solution achieved a 75% patient adoption rate and enabled a rapid shift to telehealth, with 90% of visits becoming virtual during the COVID-19 pandemic. The integration also ensured consistent data across all systems, allowing for more accurate clinical monitoring and follow-up for over 1,200 patients.

Los Angeles LGBT Center

Gabriel Lopez

Health Information Systems Director