Case Study: North Bend Medical Center exceeds patient engagement measures with Veradigm FollowMyHealth

Exceeding measures with well-managed patient engagement

North Bend Medical Center, a regional healthcare cooperative in Oregon, needed a patient engagement platform to help meet regulatory requirements and better connect with its patient population, which included many older adults initially reluctant to use electronic communication. They selected the FollowMyHealth patient portal from vendor Veradigm (Allscripts) for its superior quality and configuration options.

Veradigm's implementation involved a dedicated team that managed a careful rollout with staff training and patient incentives. The solution was highly successful, resulting in over 11,600 enrolled patients. Veradigm's portal helped North Bend Medical Center significantly exceed key regulatory measures, including providing 86% of patients with timely access to records and enabling 10% to use secure messaging.

North Bend Medical Center

Lindsey Tyner

Quality Improvement Coordinator