Case Study: Hackley Community Care Center achieves rapid telehealth rollout to sustain patient care with Veradigm

Care center’s COVID-19 technology response good for long term too

Hackley Community Care Center, a federally qualified health center in Muskegon, MI, serves families in need across 14 locations and was seeing 300–350 patients daily when COVID‑19 threatened in‑person care. As an Allscripts customer for 14 years, Hackley turned to Allscripts Professional EHR & Mobile and the FollowMyHealth telehealth portal to quickly shift to virtual visits after CMS relaxed telehealth rules.

Allscripts implemented telehealth via FollowMyHealth and Pro Mobile, enabling virtual visits in five days, remote physician EHR access, and faster analytics (from a 1‑day turnaround to just hours). The solution supported more than 50 caregivers, sustained daily visit volumes, helped set up up to 100 patient portal accounts per week, reduced clinician burden and burnout, and increased provider and patient satisfaction.

Hackley Community Care Center

Megan Byrne

Assistant Operations Manager