Case Study: Urology of St. Louis achieves faster collections, 20% reduced A/R time and improved clean-claim rates with Veradigm Revenue Cycle Services

Urology of St. Louis turns to Veradigm Revenue Cycle Services to support rapid expansion

Urology of St. Louis (USL), a large regional specialty practice formed by a 2019 merger, was facing rapid growth, staffing pressures and underperforming revenue-cycle metrics—low clean-claim rates and long days in accounts receivable—that made in-house billing inefficient. Working with U.S. Specialist Management (USSM), USL chose Veradigm and its Veradigm Revenue Cycle Services (alongside its existing Veradigm EHR and practice management tools) to outsource RCM and stabilize operations.

Veradigm implemented dedicated account managers, robust reporting/analytics and joint performance metrics with USL/USSM, helping troubleshoot issues across vendors. The collaboration cut A/R days by 20% (39 to 31 days), improved clean claims from 89% to 98%, raised net collection rate from 96% to 104% (an 8% increase) and boosted gross collections by 5%, while top-line revenue grew 42% between 4Q21 and 2Q23—demonstrating measurable financial and operational gains from Veradigm’s services.

Urology of St. Louis

Michael W.

President and Chief Operations Officer