Case Study: Med‑Metrix achieves rapid year‑end cleanup — 7,000+ transaction adjustments in under 5 days with Veradigm RPA

Veradigm RPA exceeds expectations and promotes continuous success with Med-Metrix

Med-Metrix, a leading provider of performance and revenue cycle management services to the healthcare industry, faced a year‑end crisis in 2022: they needed to adjust off over 7,000 line‑item transactions with less than two weeks remaining and limited staff across the holiday period. Med‑Metrix turned to Veradigm and its Veradigm Robotics Process Automation (RPA) offering to meet the tight deadline.

Veradigm implemented an RPA solution with 14 robots running concurrently, enabling Med‑Metrix to process more than 7,000 transactions in under five days—work that otherwise could have required up to ten full‑time employees over a much longer period. The Veradigm deployment reduced Days in AR by several days, lowered AR over 120 days by 5 percentage points, delivered significant FTE cost savings, and freed staff to focus on higher‑value tasks like cash collection.

Med-Metrix

John Stefanowicz

Chief Operating Officer Physician Division