Case Study: Grand Island Clinic achieves a streamlined revenue cycle and improved staff morale with Veradigm Billing Automation

Embraces Billing Automation and Transforms their Operations

Grand Island Clinic, a 100‑year, 19‑provider multispecialty practice in Grand Island, NE, faced growing strain from manual revenue‑cycle work and decentralized billing processes after a leadership transition. Seeking greater operational efficiency, the clinic worked with Veradigm and its Veradigm Practice Management (Veradigm PM) and EHR tools to reassess workflows and address time‑consuming manual billing, follow‑up tracking, and collections tasks.

Veradigm enabled Grand Island Clinic to activate Billing Automation (and features like Follow‑Up and Office Manager) in Veradigm PM with a single click, replacing paper notes and manual batch work. The change streamlined revenue‑cycle tasks, freed staff from nightly overtime, boosted morale and confidence, and let the insurance team absorb collection duties instead of hiring—staff even completed 50 accounts in a two‑week challenge—delivering measurable time savings and more flexible schedules thanks to Veradigm.

Grand Island Clinic

Pam Van Heufeln

Billing Supervisor