Case Study: Mary McDowell Friends School achieves improved parent experience and streamlined reconciliation with Veracross VC Pay

Why Mary McDowell Friends School Transitioned to Veracross Tuition Management

Mary McDowell Friends School faced persistent frustrations with their prior tuition system (Smart Tuition/Blackbaud Tuition Management): rigid payment plans, security risks for credit card processing, manual importing and reconciliation, and transfer delays that often created a two-week lag and a poor parent experience. Seeking automation, flexibility, and better family support, the school transitioned to VC Pay from Veracross.

Veracross’s VC Pay gave MMFS customizable payment plans, secure credit card and ACH options, and auto-reconciliation that tags online payments to invoices—eliminating the two- week transfer lag and cutting reconciliation work that once took two to three hours down to a single click. The result: greatly improved parent satisfaction, higher online payment adoption, fewer portal and support issues, and a smoother, more efficient business office workflow attributed directly to Veracross.

Mary McDowell Friends School

Bernie McCormick

Chief Technology Officer