Case Study: CFS (marketing & fulfillment provider) increases efficiency and wins new business with VeraCore Software Solutions

CFS Boosts Customer Satsisfaction with VeraCore

CFS, a New England marketing, mailing and fulfillment provider, needed to replace a home‑grown inventory and warehouse management system to gain real‑time processes, automated reporting (with raw data export), client‑specific flexibility (budgets, restrictions, FIFO) and scalability. In 2003 CFS selected VeraCore Software Solutions’ real‑time, web‑based order and warehouse management platform to serve as the backbone of their fulfillment operations.

VeraCore Software Solutions implemented a web‑based OMS/WMS with automated reporting, e‑commerce and shopping cart integrations, and streamlined OMS/WMS file uploads. The solution significantly reduced customer inquiries and manual reporting, freed staff for other functions, increased RFP win rates, enabled high‑volume processing and faster onboarding, and created new revenue from custom shopping carts—75% of CFS fulfillment clients now use VeraCore shopping carts, 100% of financial clients use FIFO valuation, and 100% of purchase orders flow through VeraCore.

CFS

Kelly Newcomb

CFS