Case Study: RefugePoint improves refugee case management with Vera Solutions and Salesforce

RefugePoint assists 75,000 refugees with Vera Solutions

RefugePoint, an NGO focused on aiding refugees in extreme danger across Africa and the Middle East, faced a challenge with inefficient, siloed data systems for their resettlement and self-reliance programs. They sought a centralized database to manage their entire service model and engaged vendor Vera Solutions to implement a solution using Salesforce and the TaroWorks mobile app.

Vera Solutions implemented a phased mobile case management system, beginning with a discovery workshop in Nairobi. The solution allows RefugePoint's officers to use offline mobile tablets for field assessments and data access. This centralized system in Salesforce enables the organization to determine household vulnerability scores, assign case managers, and deliver comprehensive support, helping them serve thousands more refugees effectively.

RefugePoint