Case Study: Keflavik Airport improves transfer passenger flow with Veovo’s Queue Balancer

Keflavik Airport improves transfer flow and reduces border control wait times with Veovo

The customer, Keflavik Airport, faced the challenge of optimising passenger flow and improving the transfer experience at its border control. To address this, the airport worked with the vendor Veovo to implement its Queue Balancer solution.

Veovo's solution used AI-powered software, sensors, and real-time data to automatically direct passengers to the next available lane via dynamic signage. This automated process maximised throughput, reduced wait times, and prioritised transfer passengers to ensure on-time connections. As a result, Keflavik Airport enhanced its operational efficiency and improved the passenger experience.

Keflavik Airport