Case Study: Starwood achieves 360-degree risk visibility and improved underwriting outcomes with Ventiv Technology

Starwood - Customer Case Study

Starwood, one of the world’s largest hotel and leisure companies with roughly 900 properties, faced challenges consolidating diverse global risk and exposure data that had previously lived in spreadsheets and manual processes. Underwriters were demanding increasingly detailed submissions (COPE, revenue, payroll, site features), so Starwood turned to Ventiv Technology’s RiskConsole for a flexible, browser-based risk management information system to centralize and standardize its data.

Ventiv Technology implemented and configured RiskConsole for Starwood, adding custom modules (aviation, watercraft, fuel storage tanks), integrating with third-party administrators, carriers and core systems, and enabling robust reporting and premium-allocation workflows. As a result, Starwood gained a 360-degree view of exposures, was able to negotiate improved premiums and broader terms, systematically allocate insurance costs, and achieve measurable reductions in the number and severity of workers’ compensation claims.

Starwood

Dillon Villarreal

Director of Risk Management