Case Study: Stagecoach achieves faster, more accurate motor claims management with Ventiv Technology's RiskConsole

Stagecoach - Customer Case Study

Stagecoach, a major international bus, coach and rail operator, needed a single, user-friendly system to streamline motor claims across its 8,300-vehicle fleet and 100 depots. Seeking better reporting, automatic vehicle/depot matching and a unified source for motor claims and financials, Stagecoach selected Ventiv Technology’s RiskConsole after peer recommendations and demonstrations.

Ventiv Technology implemented RiskConsole, migrating 20 years of claims data and integrating payroll and vehicle feeds so PSV Claims staff can see claim details, estimates and payments instantly. The system cut reporting from a manual task to one‑click generation, reduced data-entry errors, enabled automatic matching of claims to vehicles and depots, and improved allocation of operator costs — delivering immediate time savings and more accurate, actionable claims insight.

Stagecoach

Malcolm Marwick

Head of Claims