Case Study: Keenan & Associates achieves streamlined claims administration and higher client retention with Ventiv Technology

Keenan & Associates - Customer Case Study

Keenan & Associates, the largest privately held insurance consulting firm in California, needed a more user‑friendly, paperless claims administration system to support growing volumes across workers’ compensation, property, casualty and disability. To modernize workflows for more than 200 examiners and simplify training, Keenan implemented Ventiv Technology’s iVOS claims administration platform to centralize claims, attach documents, relabel screens for each role, and improve examiner ease of use.

Ventiv Technology’s solution automated critical tasks—automatic payment splitting between bank accounts, ten‑minute interval time‑tracking that integrates with billing, and a single sign‑on client portal for near‑real‑time claims access—boosting productivity, reducing training and onboarding time, and enabling Keenan to add clients without proportional headcount increases. The deployment improved payment and billing efficiency, enhanced client satisfaction and access, and Keenan reports it has exceeded retention targets every year since adopting the platform.

Keenan & Associates

Paul Volkman

Chief Information Officer