Case Study: Hyatt achieves 16% reduction in total incurred and improved claims performance with Ventiv Technology’s RiskConsole

Hyatt - Customer Case Study

Hyatt faced growing complexity from thousands of spreadsheet-managed data points across its global portfolio — roughly six thousand data points and nearly 600 hotels — which made tracking insurance participation, complying with a data-driven safety mandate, and maintaining owner relations difficult. To address this, Hyatt implemented an online dashboard-driven portal built on Ventiv Technology’s RiskConsole risk management information system to centralize risk, safety and claims data.

Ventiv Technology’s RiskConsole portal became the sole source of reporting and benchmarking for Hyatt, empowering hotel owners, managers and central teams to proactively manage exposures, collaborate across departments, and focus on value-added work. The portal’s adoption drove measurable improvements for Hyatt: total incurred decreased by 16%, average claim cost fell 9%, claim count dropped 7%, and lag time improved by 6%, with continued metric gains observed after launch.

Hyatt

Jennifer Pack

Director of Risk Management