Case Study: Dublin Airport Authority achieves streamlined claims management and reduced total cost of risk with Ventiv Technology

Dublin Airport Authority - Customer Case Study

Dublin Airport Authority (DAA), an airport operator serving Dublin, Cork and Shannon with more than 3,200 employees and roughly 13,000 people on-site daily, needed a way to integrate claims and insurance functions, move away from manual processes, and gain visibility into emerging exposure and litigation trends—especially as it moved toward greater self-insurance. To meet these challenges DAA implemented Ventiv Technology’s RiskConsole to consolidate claims and policy data and automate previously manual claims-management workflows.

Ventiv Technology’s RiskConsole centralized all claims and insurance information, giving DAA deeper analytic capabilities, greater trend visibility and faster, more tactical decision-making with loss adjusters. The solution helped DAA identify underlying causes (for example, a trolley-handling issue) and address them before they generated multiple claims, streamlined claims handling, improved settlement efficiency and is already contributing to a positive impact on DAA’s total cost of risk.

Dublin Airport Authority

Susan Ferguson

Manager of Insurance Services