Case Study: Columbia Sussex achieves accurate, actionable claims data and faster property transactions with Ventiv Technology

Columbia Sussex - Customer Case Study

Columbia Sussex, the owner-operator of 43 hotels and resorts across 27 states and the Caribbean, faced fragmented, error-prone claims data that hindered timely sales, refinancing and day-to-day risk management. To improve claims accuracy, reporting and integration with accounts payable/finance and its third-party administrator, Columbia Sussex selected Ventiv Technology’s cloud-based RMIS (chosen in summer 2009, implemented September 2009 and live early 2010).

Ventiv Technology centralized claims data, added robust reporting, litigation and property-tracking fields, enabled cost allocations by property and let the company scale users up or down as needed. The system paid for itself within six to twelve months by cleaning up claims data, reduced reporting time from days to routine daily use, supported surge handling (six users at one point), and delivered clear financial and operational benefits across Columbia Sussex’s 43 properties.

Columbia Sussex

Myra Kashner

Director of Risk Management