Case Study: City of Santa Monica achieves 35% claims cost savings and 5-day medical-bill turnaround with Ventiv Technology

City of Santa Monica - Customer Case Study

The City of Santa Monica faced a paper-based, slow workers’ compensation program that limited reporting, responsiveness, and control. To modernize and bring claims handling in-house, the City implemented Ventiv Technology’s iVOS claims management platform and iVOS Review Service to automate workflows, secure role-based access, and integrate medical bill review.

Ventiv Technology’s solution streamlined claims processing, cut medical-bill turnaround from an industry average of 30 days to 5 days, and enabled robust analytics and Six Sigma–driven best practices. As a result, Santa Monica achieved a 35% reduction in claims costs and, within three years, realized $7.2 million in fee-schedule savings plus $100,000 in additional discounts, while improving service and operational efficiency.

City of Santa Monica

Tom Phillips

Risk Manager