Case Study: Otolift Stairlifts Ltd boosts Salesforce performance and customer service with Vention

Otolift Stairlifts Ltd Propelling accessibility to new heights

Otolift Stairlifts Ltd, a Netherlands-based manufacturer and supplier of stairlift solutions, partnered with Vention when its existing Salesforce system began limiting CRM innovation and scalability. The company wanted a more resilient platform to support its growing global operations and improve how it managed sales, service, and inventory processes.

Vention performed a full Salesforce audit, customized the CRM to fit Otolift’s needs, recommended using Salesforce’s built-in inventory management features, trained administrators, and automated service contract generation using templates. As a result, Otolift saved significant manual data-entry time, improved CRM adoption, and strengthened customer service and strategic efficiency across 26 markets worldwide.

Otolift Stairlifts Ltd