Case Study: Alight improves patient advocacy and CRM workflows with Vention

Alight - Customer Case Study

Alight, a clinical advocacy company helping patients and caregivers navigate complex healthcare systems, was struggling with a Salesforce setup that was holding back strategic business decisions and slowing workflows. Vention stepped in to advise on improving their operations and pipelines, with an emphasis on CRM and data modernization.

Vention migrated and merged legacy customer data into a flexible architecture, automated workflows across Salesforce Clouds, built reporting and mobile tools, and resolved data inconsistency with Azure Data Lake and related integrations. The result was a system that could handle hundreds of files and millions of records per day, supported Alight’s pandemic-scale operations, and helped power a robust customer portal and web app built with .NET and Vue.js.

Alight