Case Study: Veris Residential boosts resident experience and operational efficiency with Venn

Veris Residential goes live in 45 days with Venn

The customer, Veris Residential, faced the challenge of creating a consistent resident experience across its nearly 7,000-unit portfolio, which was hindered by a patchwork of different technologies and processes at each property. Frank McAdams, VP of Innovation, sought a solution from vendor Venn to centralize operations and eliminate friction for both staff and residents.

Venn implemented its platform, which included a native package management tool and a branded resident app called myVeris. The solution was rolled out across the entire portfolio in just 45 days. The results were significant: package logging time dropped from 80 seconds to just 4 seconds per package, saving 7.5 hours per community weekly, and the resident app saw 90% adoption with high engagement. Venn's platform provided a centralized, brand-consistent solution that improved operational efficiency and built community.

Veris Residential