Case Study: ShellPoint Mortgage Servicing achieves audit cycle visibility and streamlined vendor management with Venminder

ShellPoint Mortgage Servicing Gains Audit Cycle Visibility with the Help of Venminder

ShellPoint Mortgage Servicing, a Top 10 non-bank servicer handling payments for over 800,000 homeowners, was managing 300+ vendors with Excel spreadsheets, leading to inefficient processes, scattered records, and unreliable reporting. To centralize vendor information, automate due-diligence schedules, and enable custom vendor profiles, ShellPoint turned to Venminder.

Venminder implemented its vendor management platform to provide a cradle-to-grave lifecycle view, risk-based segmentation (low/medium/high), and automated audit scheduling. The change streamlined processes for 300+ vendors, improved audit visibility so examiners can now see a full vendor management and audit cycle, generated positive feedback from business units and vendors, and delivered ongoing training and support from Venminder’s relationship manager.

ShellPoint Mortgage Servicing

Julius Drayton

Vendor Auditor