Case Study: Hemglass unifies 28 franchisees with Vendure

Hemglass unifies 28 franchisees with Vendure and eliminates peak-traffic outages

Hemglass, a Swedish ice cream delivery service, faced significant operational challenges with their previous WooCommerce setup. Their platform struggled under peak traffic, lacked proper e-commerce functionality, and failed to integrate with essential systems like their CRM and route planning software. This led to missed orders and a disjointed experience across their 28 franchise owners. They turned to Vendure for a solution.

Using the Vendure commerce framework, a new unified click & collect platform was implemented. The solution provided local inventory and product catalogs for each franchisee while maintaining brand consistency. Vendure was integrated with multiple systems including Voyado CRM and Qliro payments. The results eliminated peak-traffic outages, dramatically reduced missed orders, and provided franchisees with a streamlined, integrated operational dashboard.

Hemglass