Case Study: Swan Hill reduces procurement risk and improves compliance with VendorPanel

Swan Hill leverages procurement technology to reduce risk and meet new regulatory requirements

Swan Hill Rural City Council needed to replace a basic tenders platform that lacked evaluation functionality and forced staff into manual quote and proposal comparisons, creating inefficiency and compliance risk. With growing procurement complexity and new regulatory expectations, the Council looked for a more robust digital solution, and VendorPanel was selected to support both tenders and quotations under the threshold.

VendorPanel provided Swan Hill with a single procurement platform for managing tenders, quotes, preferred supplier lists, shared panel contracts, and a local supplier marketplace, alongside evaluation tools and supplier compliance visibility via Rapid Contractor Management integration. The result was a simpler, more controlled procurement process that closed compliance gaps identified in a 2018 audit, improved supplier monitoring, and gave the Council a centralised platform to support collaboration and future regional procurement activity.

Swan Hill

Julie Wiggins

Procurement and Properties Coordinator