Case Study: Sycamore Tickets achieves streamlined ticketing and boosted online sales with Vendini

Sycamore Tickets Prepares Students for Future & Elevates Patron Experience

Sycamore Tickets is the central box office for Sycamore Community School District 427, serving a high school, middle school and five elementary schools (about 4,000 students) and managing theatre, music, dance, sports and community events. Before 2012 the district relied on a manual, paper-based ticketing process—poster boards, file folders and long lines—that created reporting headaches, limited sales to two weeks in advance and produced a poor patron experience.

The district implemented Vendini’s all‑in‑one ticketing solution, adding online sales, advance seat selection, reporting, a dedicated website, mobile iPad box office and email/text communications, with students running day-to-day operations. The change boosted professionalism and convenience (1,000 tickets sold in the first hour with 70% online), cut box office hours from 15 to 3 per week, improved cash accountability and gave students practical tech and customer-service experience.

Sycamore Tickets

David Olson

Head of Events, PR and Communications