Case Study: Mercury Theater Chicago achieves a successful reopening and triples self-produced shows with Vendini

Mercury Theater Chicago Joins Forces with Vendini to Reopen Historic Theater

Mercury Theater Chicago, a 102‑year‑old jewel‑box theater in Chicago's Lakeview neighborhood that had been dark for three years, faced a critical challenge reopening: their longtime ticketing vendor was unresponsive and its system was clunky and hard to learn, hindering box office operations and patron sales just as the theater relaunched under new ownership and management.

Vendini stepped in with an all‑in‑one, easy‑to‑use ticketing and marketing platform that was fast to deploy and cut staff training from more than a week to under an hour. The solution removed online purchase barriers, enabled targeted communications and flexible membership packages, and helped the theater triple its self‑produced shows to run over 40 weeks a year while providing reliable ongoing support.

Mercury Theater

Walter Stearns

Executive Director