Case Study: State & Local Government improves IT SLA and certificate visibility with Venafi

State & Local Government - Customer Case Study

A State & Local Government organization was struggling with manual tracking and management of cryptographic keys and certificates, including spreadsheet-based processes that led to expiration-related outages and weak certificate governance. To address these challenges, it chose Venafi Trust Protection Platform, including TrustAuthority SSL and TrustForce SSL, to improve outage prevention, PKI refresh, and policy enforcement.

Venafi implemented centralized key and certificate management across private CAs, load balancers, web servers, application servers, security applications, HSMs, and network security appliances. As a result, the organization improved internal IT service SLA response times from days to hours, discovered previously unknown keys and certificates, and increased key and certificate visibility by 51–75% using Venafi.