Case Study: ESPLAN streamlines internal processes and employee experience with Velvet's service design

Esplan streamlines internal work with Velvet and builds a unified OneNote workbook

Esplan, a rapidly growing architecture and engineering company, faced the challenge of aligning its internal work processes after a merger and a move to a new office. They partnered with the vendor Velvet to incorporate their in-house know-how into a shared process and create a unified culture, all while ensuring employee engagement during this period of change.

Velvet applied a combination of service design and business strategies, facilitated through co-creative sessions and change management practices. The solution included developing a streamlined project management toolbox, a design guide, and a digital internal wiki to serve as a single source of truth. This resulted in more aligned, efficient, and employee-centric processes, setting the stage for Esplan's continued success and growth.

Esplan