Case Study: Large Insurance Company builds and manages bots without code with Velotio Technologies' Bot Builder

Large Insurance Company - Customer Case Study

Large Insurance Company partnered with Velotio Technologies to help non-technical teams create, deploy, and manage conversational bots without relying on developers. The customer needed a simple way to build and update bots powered by Amazon Lex and Dialogflow through a visual interface instead of code.

Velotio Technologies developed Bot Builder, a React- and Node-based visual bot development tool that lets users create intents, flows, and responses through a GUI and push changes quickly to Lex and Dialogflow. The solution enabled the insurance company’s marketing team to build multiple chatbots, A/B test workflows, and optimize bot experiences in near real time based on user engagement metrics.