Case Study: Pallet Service achieves greater scheduling efficiency and visibility with Velostics

Transforming Scheduling and Visibility for Pallet Service Corporation

Pallet Service, a family-owned industrial wood products supplier, faced significant operational challenges due to its manual, phone-based scheduling system for outbound loads. This inefficient process, managed through MS Outlook, offered no visibility, tracking, or reporting, leading to production risks and high labor costs. To address this, they partnered with Velostics to implement its scheduling solution.

Velostics provided a comprehensive system that enabled carrier self-scheduling with automated guardrails, appointment block control, and real-time notifications. The solution delivered exceptional results for Pallet Service, including over 90% carrier self-scheduling, a dramatic reduction in late deliveries, and a 95% decrease in detention claims from $45,000 to just $1,500. This implementation by Velostics created a new source of truth, enhanced accountability, and laid the groundwork for scaling the solution across all of the customer's facilities.

Pallet Service