Case Study: Quetico achieves improved utilization and customer service with Velostics

How Quetico, a leading 3PL provider, is thriving during supply chain chaos with process improvement and technology

Quetico, a leading third-party logistics (3PL) provider, was struggling with rapid growth amid a challenging supply chain environment. Manual, email-based scheduling led to overbooking, long wait times, and poor utilization of people and equipment. These capacity constraints and labor shortages resulted in low customer satisfaction. The company turned to Velostics for a solution to balance inbound loads and gain visibility into its operations.

By implementing Velostics' scheduling platform, Quetico enabled its customers and carriers to schedule their own appointments directly within the system's constraints. This provided the company with a comprehensive view of all operations, allowing them to balance loads and optimize resources. The results were significant, including a 40% improvement in people and asset utilization, the elimination of over 97% of overtime and temporary staffing, and greatly improved customer service and reliability.

Quetico