Case Study: KYOCERA SGS Precision Tools achieves greater visibility and a streamlined sales pipeline with Velosio

Kyocera Turns to Velosio’s Cutting-Edge Tech Tools for Greater Visibility

Kyocera SGS Precision Tools, a family-owned maker of carbide cutting tools used by companies like Boeing, struggled with poor connectivity and integration on Maximizer CRM: teams couldn’t see each other’s work, international offices couldn’t communicate effectively, and a complex sales cycle with outside reps made pipeline visibility and lead management difficult. Kyocera engaged Velosio to evaluate options and chose Microsoft Dynamics CRM (integrated with their Oracle ERP) to address these gaps.

Velosio implemented a phased Dynamics CRM rollout (using Scribe for ERP integration), staged data migration, and online training for US and UK teams; within 15 days engineers worldwide were entering new leads, pipelines and campaigns became visible and manageable, a Case Management module centralized complaints and returns to speed resolution and prevent repeat issues, and within a year the UK moved to Dynamics CRM Online—delivering measurable improvements in connectivity, faster issue resolution, and clearer sales pipeline visibility. Velosio also provided mobile support to enable the largely remote salesforce.

Kyocera SGS Precision Tools