Case Study: Health Solutions Organization achieves streamlined, cost-saving communication with Velosio and Microsoft Teams Phone

Health Solutions Organization Deploys Microsoft Teams Phone for Elevated Communication

Health Solutions Organization, a leading provider of healthcare technology solutions for behavioral health and human services providers, was struggling with outdated legacy virtual phone software from 8×8. The company faced unintegrated calling, complex licensing, and inefficient call management, which limited operational efficiency and growth. Velosio helped them modernize communications with Microsoft Teams Phone.

Velosio migrated more than 60 users from 8×8 to Microsoft Teams Phone, moving each user to a dedicated Direct Inward Dialing number and consolidating licensing on a unified platform. Velosio also optimized the organization’s Auto Attendant and Call Queue systems, improving routing across seven support departments, after-hours support, and Managed Services. The result was stronger personalization, streamlined operations, better call handling, and significant cost savings.