Case Study: Sultan Healthcare achieves real-time 360° customer visibility for remote reps with Velosio

A Revolutionary Solution for Remote Reps

Sultan Healthcare, a 135‑year‑old global manufacturer of dental materials, infection‑control and oral therapeutic products selling through partners in 70 countries, needed to replace an outdated paper‑based field system and give remote sales reps and distribution partners real‑time access to customer buying history, payment schedules and complaint records. To leverage its Microsoft infrastructure, Sultan selected Velosio to implement Microsoft Dynamics 365 for Sales.

Velosio customized Dynamics 365 for Sales by linking CRM to accounting, inventory and product history, creating custom service entities for complaint handling, and delivering tailored IT and end‑user training to drive adoption. The solution provided a single interface with offline sync and a 360° customer view; Sultan Healthcare now has real‑time customer data, improved complaint tracking, higher user adoption, faster ROI, and better ability to track remote reps and save analyst time.

Sultan Healthcare

Jesse Robbins

Director of IT