Case Study: St. Mary’s Medical Center achieves 24/7 ERP support and operational efficiency with Velocity Technology Solutions

Round-the-Clock Managed Services Solution for St. Mary’s Medical Center’s Patient Care

St. Mary’s Medical Center, a 393-bed acute care hospital in Huntington, West Virginia, needed to keep its Infor Lawson ERP systems running smoothly while supporting patient care and ongoing operational improvements. Like many healthcare providers, its IT team was focused heavily on clinical systems, leaving limited time and staff to manage ERP maintenance, upgrades, and broader process change. Velocity Technology Solutions provided managed services and functional support for the Lawson environment.

Velocity Technology Solutions implemented 24/7/365 application support, ERP hosting, upgrades, and issue resolution, helping St. Mary’s Medical Center automate key processes and reduce IT strain. The results included a stockless inventory model that eliminated $1 million in warehouse inventory, full employee self-service for open enrollment, and no need for additional support analysts or DBAs despite growing demand. Velocity Technology Solutions also helped St. Mary’s meet ACA-related deadlines and improve operational efficiency across departments.

St. Mary's Medical Center

Dwayne Walker

Systems Analyst