Case Study: Shepherd Center cuts costs and enhances user experience with Velocity Technology Solutions

Remote Managed Services Cuts Cost, Enhances User Experience at Shepherd Center

Shepherd Center, a top-ranked rehabilitation hospital, needed to relieve pressure on its small IT team after upgrading to Infor Lawson v10 while supporting HR, payroll, finance, and supply chain users. With limited Lawson expertise and growing demand, the hospital turned to Velocity Technology Solutions for Remote Application Managed services and ongoing technical and functional support.

Velocity Technology Solutions implemented 24/7/365 monitoring and support, bi-weekly operational management, and VCAMP analytics to stabilize and manage Lawson v10, along with project support for bringing online benefits enrollment back in-house. The result was a single source of support, two full-time employees repurposed to EHR work, and avoidance of hiring one to three additional staff, saving more than $200,000 annually while improving user experience.

Shepherd Center

Jeff Couch

Information Systems Manager