Case Study: eHarmony achieves 58% sales increase within two months with Velocify Pulse (Velocify)

eHarmony Improves Sales Efficiency, Boosts Revenue for New eH+ Service

eHarmony launched eH+, a premium matchmaking service for busy professionals, and faced a massive inbound workload—each salesperson managed roughly 1,000–1,200 leads per month from multiple sources. The team struggled to prioritize follow-ups and needed an integrated Open CTI dialing and sales automation solution because Salesforce Sales Cloud alone couldn’t handle the complex lead management and process requirements.

eHarmony implemented Velocify Pulse (with the Dial‑IQ Open CTI dialer), using guided SalesFlow prioritization, lead scoring and ActivityInsights to centralize and automate outreach. The solution accelerated follow-up, increased sales by more than 58% within two months, and delivered measurable gains in sales efficiency, conversion and visibility into daily performance.

eHarmony

Jane Riley

Sales Executive