Case Study: Kato achieves operational clarity and faster renewals with Velaris

Kato saves 18 hours a day and $9,000 a year with Velaris

Kato, a CRM tool for the European commercial real estate market, faced significant operational strain as its team of nine struggled to manage over 1,500 accounts. Their customer data was fragmented across multiple tools, leading to nearly two hours of daily administrative work and an hour of manual preparation for each renewal. Director of Customer Chris Hill sought a solution from the vendor Velaris to create a single source of truth and provide the structure needed to scale efficiently.

Velaris implemented its AI-native Customer Success Platform, integrating Kato's existing systems like HubSpot and Intercom to centralize all account data. The solution provided health visibility for early risk detection, automated renewal workflows, and used AI to generate account summaries. This saved the team 18 CSM hours and 2 managerial hours per week, plus an hour per renewal. Kato also saved $9,000 annually in tool consolidation, enabling them to scale their operations without adding headcount.

Kato