Case Study: Vitamin Retailer achieves 99.28% on-time delivery with Veho

Vitamin Retailer achieves 99.28% on-time delivery with Veho

A vitamin retailer, with a core commitment to exceptional customer service, sought a shipping partner that could ensure reliable on-time delivery. After learning of Veho's success with its sister company, the retailer partnered with Veho to improve its logistics performance, emphasizing cost structure, operational simplicity, and high service levels.

Veho implemented its delivery service, starting in six markets and expanding rapidly. The solution included opt-in two-way messaging to enhance customer engagement. As a result of working with Veho, the retailer achieved a 99.28% on-time delivery rate over ten months, expanded to 25 markets, and saw delivery speeds improve by 1.3 days. Customer satisfaction was significantly boosted, with feedback ratings reaching 4.8 out of 5.