Case Study: Sakara achieves 99% on-time delivery and fewer refunds with Veho

Turning the supply chain into a business driver

Sakara Life, a wellness company delivering organic meal programs and wellness products, faced a challenge in meeting customer demand for a high-quality delivery experience. They relied on a single national carrier that was not meeting their expectations. To improve customer satisfaction and control costs, their Director of Operations & Logistics sought to diversify their delivery network, leading them to partner with Veho.

Veho implemented its delivery service for Sakara, starting with a pilot in two markets. The technical integration was simple and removed the need for manual data uploads. This solution provided customers with a specific delivery time frame, the ability to give instructions via SMS, and proof-of-delivery photos. Partnering with Veho significantly improved Sakara's on-time delivery rate from 92% to 99%. This resulted in a 40% reduction in delivery errors, a 61% reduction in total credit and refunds costs, and a 71% reduction in refunds related to delivery issues.

Sakara

Chelsea Clark

Director of Operations & Logistics