Case Study: Saks Fifth Avenue achieves faster delivery and higher customer satisfaction with Veho

Saks Fifth Avenue triples partnership with Veho in 6 months

Saks Fifth Avenue aimed to diversify its delivery network by finding a carrier partner that could provide an exceptional customer experience. To meet this challenge, the luxury retailer partnered with the delivery vendor Veho for its competitive rates, industry-leading on-time delivery, and commitment to customer service.

The solution implemented by Veho began with a launch in eight markets. Due to the partnership's success, it rapidly expanded to over 25 markets within six months. The results for Saks included delivery times that were 1.3 days faster on average and a customer feedback rating of 4.8 out of 5. This measurable impact led Saks to grow its partnership with Veho by 300%.

Saks Fifth Avenue