Case Study: Hungryroot reduces credits and refunds with Veho

Reducing total cost and increasing customer retention through superior delivery experience

Hungryroot, a grocery and recipe delivery service, needed a fast and reliable delivery partner to ensure its perishable goods reached customers on time, a challenge that was especially critical during the warm weather in Texas. They partnered with the delivery vendor Veho to improve the local customer experience and test two-way SMS communication.

By implementing Veho's service, which provided specific delivery time frames and two-way SMS for instructions and proof-of-delivery photos, Hungryroot achieved a 99% on-time delivery rate. This superior delivery experience translated into a 25% reduction in total credits and refunds, a result achieved during the most challenging warm months, and led to an expansion of the partnership into new regions.

Hungryroot

Issac McCracken

Transportation Manager