Case Study: Hungryroot reduces delivery costs and boosts customer satisfaction with Veho

Hungryroot cuts credits and refunds by 25% with Veho

Hungryroot, a meal delivery service, faced a challenge in ensuring fast and reliable delivery of perishable goods to customers in weather-impacted Texas markets. They sought a new delivery partner to improve this experience and were also interested in testing two-way SMS communication for customer instructions. They partnered with the delivery vendor Veho to address this.

Veho implemented its delivery service, which featured two-way SMS communication to keep customers informed and allow for specific delivery instructions. This solution yielded significant results for Hungryroot, including a 25% reduction in total credits and refunds and a 99% on-time delivery rate. Customer feedback was extremely positive, with a 4.8 out of 5 rating. Due to this success, Hungryroot expanded its partnership with Veho into new markets.

Hungryroot