Case Study: Suburban Propane achieves 24.7.365 IT availability and faster hurricane fuel deliveries with Veeam Backup & Replication

Veeam Helps Suburban Propane Deliver Fuel Faster to Hurricane Victims

Suburban Propane, a retail energy provider serving about 1.1 million customers through 675 locations, faced a critical challenge: during hurricanes and other severe weather it must provide 24/7/365 emergency service, but legacy backup could not reliably recover its increasingly virtualized retail delivery systems—putting its ability to dispatch technicians and restore customers’ propane supply at risk.

The company implemented Veeam Backup & Replication (with Veeam Agents for Windows and Linux) to protect 320 VMware VMs (150 TB) and physical servers, enabling instant recovery and true 24/7/365 availability. As a result, Suburban Propane can restore systems quickly after storms, deliver propane faster to hurricane victims, avoid costly downtime in the $40 billion propane industry, and even support emergency relief efforts like those of the American Red Cross.

Suburban Propane

Ron Traub

Senior Operations Manager