Case Study: DKSH Corporate Shared Services Center (DKSH CSSC) achieves hyper-availability and 85% faster recovery with Veeam

Veeam Helps Forward-Thinking Distribution and Market Intelligence Provider Stay Hyper-Available

DKSH Corporate Shared Services Centre (DKSH CSSC), the IT hub for the global market-expansion firm with thousands of users across 37 markets, needed to standardize and centralize backup for ~700 VMs (50 TB) to ensure hyper-availability of critical systems (POS, transport, sales automation). Even short outages caused significant revenue loss, so the team sought a scalable, user-friendly solution that could be managed centrally and support on-prem or cloud targets.

DKSH implemented Veeam Backup & Replication (with Instant VM Recovery and integration with Nimble Storage, plus a pilot of Veeam Availability Console) to centralize operations and speed restores. The result: year-on-year running costs reduced by about 60%, recovery times cut from ~5 hours to under 30 minutes (≈85% faster), and a cloud-ready, more flexible backup and recovery capability that improved uptime and sales efficiency.

DKSH CSSC

Sunthar Maniam

Senior Director, Group IT Infrastructure