Case Study: Dhipaya Insurance achieves 99% IT efficiency and 50% faster backups with Veeam

Veeam helps Dhipaya Insurance switch to digital insurance and improve IT system effectiveness by 99%

Dhipaya Insurance, a 70-year-old Thai casualty insurer, needed to accelerate its digital transformation as customers shifted to online channels while facing growing ransomware and compliance risks. The company required a reliable, cost‑effective backup strategy to protect critical systems (ERP, CRM and other core applications) and ensure business continuity.

Dhipaya adopted Veeam Availability Suite to back up ~50 TB across 300 VMs (about 95% of its IT systems), including Veeam Direct Restore to AWS and automated monitoring and reporting. The change cut backup times by 50%, delivered at least 40% immediate cost savings and improved IT department efficiency by 99%, meeting aggressive RTO/RPO targets and reducing administrative overhead.

Dhipaya Insurance

Surachai Viboonkitchod

Director of Information System and Network Administrative Department