Case Study: OMICRON achieves 24x7 technical support and minute-level VM recovery with Veeam Backup & Replication

OMICRON Powers 24x7 Technical Support with Veeam and NetApp

OMICRON, an Austrian company serving the electrical power industry in more than 150 countries, depends on 24x7 technical support fed by a virtualised environment of 600 VMware VMs and 175 TB of data. Their previous backup solution was complex, agent-based and slow to restore, threatening around-the-clock access to customer portals, software downloads and critical business systems.

By deploying Veeam Backup & Replication with NetApp integration, OMICRON now performs agentless, snapshot-based backups, uses built‑in WAN acceleration and restores VMs, files and application items in minutes. The change enabled hourly SQL backups and precise transaction-level recovery, saved hundreds of administration hours annually, empowered app teams to self-restore and ensured uninterrupted global technical support.

OMICRON

Bernd Flatz

Team Leader, IT infrastructure