Case Study: Follett LLC achieves 100% backup and recovery and 24/7 ERP availability with Veeam Availability Suite

Manufacturer Ices the Competition with Veeam

Follett LLC, a manufacturer of ice and refrigeration solutions for food service and healthcare, relies on a mission‑critical ERP system to run order entry and production planning 24/7. After experiencing unreliable backups (only 63% success) and an incident that nearly halted production, the company needed a dependable way to eliminate downtime risk and meet regulatory requirements.

Follett implemented Veeam Availability Suite to back up 70 VMware VMs (11 TB) to on‑site Dell EMC Data Domain and replicate off site, gaining 24/7 availability, built‑in DR testing and detailed reporting for SOX compliance. Since the switch, tier‑1 backup and recovery success rates are 100%, the backup infrastructure has been simplified, third‑party contracts were eliminated, and Follett realized ROI within months.

Follett LLC

Michael Labate

System Administrator