Case Study: GreenVille Health System achieves 24x7 access to patient records and $320K annual savings with Veeam Availability Suite

Health Records Are Accessible 24x7 with Veeam Availability

Greenville Health System (GHS), South Carolina’s largest non‑profit healthcare system, needed to ensure 24x7 availability for Epic—the new electronic health record and billing system replacing nearly 50 legacy systems. Unreliable backup and recovery, limited visibility into backup infrastructure, 90% backup storage utilization, and 25 hours per week spent troubleshooting put Epic’s availability and patient care at risk.

GHS deployed Veeam Availability Suite, which delivered fast VM recoveries for SQL Server and other critical systems (patient ID tracking, laptop encryption), prevented potential data breaches, and provided monitoring and proactive alerts. The result: continuous access to patient records, a drop in backup utilization from 90% to 60%, 1,300 troubleshooting hours saved annually (about $70K) plus $250K saved in storage—roughly $320K total yearly savings—and virtually eliminated the risk of downtime and data loss.

GreenVille Health System

Greg Johnson

Manager, I/S Systems Engineering