Case Study: Electronic Government Authority (EGA) achieves 24/7 availability and rapid recovery with Veeam Availability Suite

Electronic Government Authority (EGA) of Ras Al Khaimah Relies on Veeam to Deliver 24/7 Availability of its Critical data

The Electronic Government Authority (EGA) of Ras Al Khaimah, established in 2004 to centralize IT and e‑services for government departments, had virtualized 95% of its infrastructure and needed to ensure 24/7 availability for mission‑critical applications. Its legacy backup solution was designed for physical servers and could not meet the reliability, speed or management needs of a heavily virtualized environment, exposing the organization to significant reputational and financial risk from downtime.

EGA deployed Veeam Availability Suite, gaining faster, more reliable backups through built‑in deduplication and compression, advanced monitoring and reporting, and features like Instant VM Recovery and Virtual Labs for rapid recovery and safe testing. The result was reduced licensing and storage costs with ROI within 12 months, recovery of critical virtual servers in minutes, simplified management that saved staff hours, and sustained ~99% availability while scaling the Veeam deployment fivefold.

Electronic Government Authority

Ras Al Khaimah

ITSM Team