Case Study: PT Diamond Food Indonesia achieves 24/7 business continuity and 98% improved RPO with Veeam Backup & Replication

Diamond Group facilitates business continuity with Veeam, supercharging their journey to become a world-class fast-moving consumer group company

PT Diamond Food Indonesia (Diamond Group) is a leading fast-moving consumer goods company in Indonesia (est. 1974) with a 95% market share in its core category, serving 190,000+ B2B customers and processing 30,000+ orders and 90,000+ shipments across all 34 provinces daily. As part of a digital transformation, the company’s legacy IT could not scale, automate or guarantee the 24/7 availability required for its high-volume operations, making even short downtime unacceptable for supply‑chain continuity and customer experience.

To address this, Diamond Group deployed Veeam Backup & Replication integrated with HPE HCI, using features like Instant VM Recovery to speed restoration and centralize management. The solution improved Recovery Point Objectives by 98%, helped meet an SLA of no more than 18 hours of downtime per year, raised customer satisfaction by 90%, and enabled continuous, automated operations that supported revenue growth and the company’s move to become a publicly traded, world‑class digital business.

PT Diamond Food Indonesia

Norman Chen

President Director